I used to work as a call centre agent myself. And for the first time in a very long time I have received the service I used to give. Thank you Nomfundo. Thanks to 1 life for making life cover affordable. ...
I have a prepaid number which I wanted to convert to a contract number. I have been with vodacom for about 10 years, I have 4 contracts with them, an to be honest I have always had good service especially from the voda shop, however this time I decided to cutout the middle man an go through vodacom ...
I have faxed the affidavit and certified copy as was requested by the call Centre consultant. Can you please check why the Sim swap can't be done for my cell number 0732917831. I have complied with the requirements but to date, the Sim swap has not been done. ...
A year after moving I notice an additional fee on my Telkom account. I am informed by Telkom 2 charges are for my yellow pages entry and 2 charges are for the previous owner of the phone number. When I query this telephonically with Trudon - I am then informed I need to need to send an email after ...
I registered for baby and me an all was satisfactory handled and in time. The problem came when the gynae visits were not debited from the baby and me portion but from my savings account. I queried telephonically and were told reversals of visits will be done from date of registration, nothing ...
This call agent was so unpleasant to speak to. CellC needs to teach their staff how to treat clients. The lady was extremely rude to me. I asked her for her name and surname but she refused to give her surname cause there is too much in South Africa. Funny when we call the call centre, we have to ...