I handed in my damaged Samsung SII cellphone at your Kolonnade branch on Tuesday, 10 Sept '13 for repairs. Upon your investigation my claim was repudiated. The Insurance department indicated any claim made on the phone is subject to the use of the initial SIM card that the phone was issued with. I ...
Tried to report a lost phone via the MTN customer care call centre (083 1 808). Firstly there is no option to speak to an operator so if you would prefer to deal with a human being hard luck! Then they ask for you cell number to be punched in, this kept putting the wrong number! When you "try ...
I used to have an account with MTN and I was due for an upgrade. I wanted an Apple iPAD for my upgrade but sadly I was declined 5 times. Out of anger I asked them to "cancel" my contract with MTN, not knowing that my number will be deactivated and I won't be able to use my number again. ...
I am travelling across Asia and before I left, I confirmed if roaming is activated on my phone. I was ensured it was. Now I'm sitting with a SIM I cannot use and still paying R300pm. ...
My contract expires on the 31st december 2013, i called to have the cancellation process in motion and to still keep my number on prepaid. I was told Lebo and Adelane that i must call them back on the 20th to have it cancelled. It is my understanding that I can request the cancellation a month ...
I am paying a monthly installment to DSTV of which includes R70.00 for dual view. It is still not resolved todate. On the 06/10 I contacted DSTV regarding payment. I was holding on for quite some time. eventually when a consultant (Kay/Kiy not sure of the correct SPELLING) when he answered the ...