We got home and realized there is something wrong with one of our geysers tried calling them but the phone or call just doesn't go through, imagine if I was stuck in the middle of nowhere. This is now over two hours of trying. Thanks to Outsurance with their current offer to help even their non ...
We got home and realized there is something wrong with one of our geysers tried calling them but the phone or call just doesn't go through, imagine if I was stuck in the middle of nowhere. This is now over two hours of trying. Thanks to Outsurance with their current offer to help even their non ...
Please could you tell me why a person has to phone you and update debit order details 4 times, just to have you still get it wrong. I have spent in excess of 9 hours on the phone over these 4 incidents due to the fact that you cannot get things right. Then when I phone in I get sent around in ...
Just had another frustrating incident with silly processes in Call Centres. Who comes up with these idiotic little hoops you have to jump through to get to some service? Business consultants and Industrial Engineers are billing millions per year, and this is the result? Let me elaborate. I call the ...
I applied for a loan, the next thing was told to aunthetication yesterday at the branch which I did, then in the afternoon when I went to the petrol station my card declined and I called the call centre they tell me all my accounts are on hold and will be operational by today but still no, I called ...
FNB Insurance Brokers have migrated my policy to FNB Insurance Direct. I was assured that all my previous cover would remain the same as would my premiums. When I received the new policy I noticed a couple of anomolies the main one being that a basic excess had appeared on one of my insured ...