I am writing to express my concerns about a recent incident I experienced at the customer call centre. I would like to bring to your attention the fact that I received extremely poor customer service last night, which took place on November 20, 2013 at approximately 8:30 p.m regarding disconnection ...
I aborted filling in the on-line application for vehicle insurance because I did not have all the relevant information at hand. Zama unexpectedly phoned me to assist with any problems I might have had using the online application service. I indicated that I would do it after hours and would only be ...
I called the customer service to apply for an additional credit card for my spouse the lady refused to forward me the documentation and kept on telling to got to the branch. I actually needed the card for this weekend as my spouse is travelling. I had to cancel the travel because of lazy staff that ...
Firstly this is my second complaint liked to a previous complaint about the service at the call centre. i done an upgrade last month but it was cancelled but this month i was charged an admin fee of R105.01 for something im not using. i would like my R105.01 refunded. ...
I received an SMS yesterday stating my account had been suspended because I had exceeded R3900. I immediately logged onto MTN Active and saw that I had an unbilled balance of R25000 for 500MB data. On phoning the call centre I was told that they could only do something after the billing period ...
I listed a complaint here after a problem I had with 8ta some time ago. The problem was solved and it was not due to bad service but a technical error that was really tough to pinpoint. This time again I had a problem with a connection that was very briefly resolved! 8Ta really goes out of their ...