I've sent requests out for a couple of insurance companies to call me for a quote. The first call I got from OUTsurance was such bad quality that I couldn't hear a thing they were saying. They also ALWAYS promise that it will only take 7 or 10 minutes and then end up being at least 30 min. The next ...
I upgraded to a Smart M contract. It was explained to me that the free minutes form my Weekender contract will be carried over to the new contract. It will epxire on 30 November 2013. After making phone calls after 20:00 at night, none of my carried-over minutes were utilised, but instead my new ...
I called Vodacom yesterday at 17:41 and spoke to a man by the name of Yolanda (I doubt thats even his real name). That was by far the worst service I have ever received. He was not helpful at all and made me furious to the point where I even cussed (which is uncharacteristic of me). Vodacom's brand ...
My line has been suspended as of last week Thursday and when I contacted them I was told that they don't know why it has been suspended as it is up to date. They said that they would escalate the problem to management but this takes 72 working hours. How can this be? In the meantime my line will ...
Im writting this report on behalf of my mother in law and she is extremely upset that Edgars staff had just added an airtime contract to her account without her consent. how do we go about getting this cancelled and my mom refunded for the inconvenience? if i dont get an answer by the close of ...
This must be the best call centre in the industry. Having used most of the cellphone service providers, Vodacom provides the best services at their call centres. Not only are the operators efficient, they are also pleasant and nothing is too much trouble for them. With other call centres I am ...