Issue 1:my contract changed from an MTN ANYTIME 100 to an MTN ANYTIME 200 of which MTN has been receiving payments promptly every month. Up until this day for the past 5 months my contract has not been fixed all i get is promises thaty it will be escalated but no one helps you on the spot and i ...
In November I encounter some problems in getting by claims correctly processed. I called Momentum Health and Randwir Roopnarain ended up receiving my call, He was extremely helpful, and said he need to investigate the problem but will get back to me asap. Within a couple of hours he phoned me back ...
On Monday 25 of November I requested a billing statement for the month of October (since my bill seems higher than normal) - After I needed to FAX my request (plus copy of my id) to request something so simple - I received this sms on Monday 25 Nov: "Dear Customer, Your fax to Vodacom has been ...
This serves to inform that Mariette provide me with excellent service. Much appreciated ...
Its been long since I received good service from a call centre. But thanks to Sindi who made my last experience so pleasant. I was doing shopping with my kids when she called, but she was very patient with me, listened to me and never got annoyed when I asked her to hold while I looked for the ...
I upgraded from a Blackberry to a Samsung S4 in November and when I did the telephonic upgrade, the agent Linda Kumalo did not tell me that once my phone is activated that I will be billed immediately. I was supposed to get 1GB of data free and I thought that I could start roaming on the internet ...