I did blood test in Dec and was only told in January that i used the wrong account to do the pathology test, i was told that an amount of R209 will be dibit on my account on the 1st Feb 2013 and put back on my one card, They manage to debit my monthly installment of R386 for Jan and another R386 ...
Lonia was very efficient, asked the right questions considering that I was busy. During the call she sympathised with me that she had taken too much of my time already, obviously due to the questions I had, where she didn't know she sourced information from others, and transfered me to them, and ...
Since yesterday I've been getting phone calls from a very rude & loud call centre agent at Smartworks/Nashua Mobile - (phone number 087 722 1650). I don't know where they got my number from but clearly they have the wrong person because keep asking for a person called "Leanne". I've ...
I need to request some assistance since the issue was brought on by my own doing. I submitted a claim after my house burglary on 25 Nov 2012. The claim process was problematic because it took ages. After 3 weeks my claim was approved. This was shortly before the Festive period and P&G called me ...
I am not sure if your call centre agents are just not trained or if your onling banking systems are really wrong. We opened a new business banking account during January and when the director wanted to add me on the banking profile as an administrator or second primary user she was not able to do ...
We all know that calling any big company, you will be handled by a call centre after listening to sales nonsense while picking the option. Well at last Lebo answer, me a little frustrated she handled herself exceptionally professional, courteous at all times with quick answer to any questions. ...