I have been waiting for feedback on a Home Assistance claim/refund for almost a month. I was guided nicely, by Kgomotso, through the process of getting the relevant person to assist with an emergency plumbing. This went fine but because I had to get my own person to do it I had to mail through the ...
We have been members of GTASA and recently requested feedback from your website - we were promised feedback within 24 hours, but we are still waiting... My wife and me are not impressed with your service and we think that your presentations across the country to recruit members is quite misleading. ...
My wife booked a ticket for my daughter to fly to Durban with Kulula on the 1st December return 7th December. Due to family circumstances we were forced to cancel this trip a month or two before December. My wife phoned the call centre where she was told Kulula did not do refunds, however if we ...
Yesterday i called 111 to inquire if samsung galaxy S3 has built in settings like blackberry or i need to have them sent to me manually. i was attended by the rudest call agent named PORTIA. she didnt even bother to ask me which number im inquiring about she just said to me I MUST CALL SUMSUNG TO ...
I mean really now, whats the point of having a callcentre if you gonna put your consumers on hold for more than 5 minutes before you can answer their calls? It is a waste of airtime for some of us who do not have that much. I need some clarity on my policym, can I have someone contacting me to ...
Last week I received an sms from capitec stating that from now on you need proof of payment from a debtor before they can reverse your debit order. I checked my account on friday only to find a debtor deducted money while they must only do so on the 25th of every month. So I called the call centre ...