I am trying to complete a sum swap process on my prepaid number. However the call centre has been for more than 5 hours with a recorded message saying "All our consultants are currently busy please stay on the line" for 5 hours. I don't expect MTN to resolve my problem in the next week at ...
I tried to add a data package to my existing account, first they told me to cancel my account @ a R2000 fee and then sign a new contract. After a 30min phone call eventually got hold of a manageress that said she will speak to the engineers and get back to me. Well I'm still waiting. Let see what ...
Tonight at 8:15pm I received a call from Truworths asking when I was going to pay my account. I said to the agent that I had received my account just that afternoon and I went to look at it. She said I owed R530 when would I pay it. I said the account said the payment was due no later than the 7th ...
I logged a call with Outsurance for a quote on my insurance, to see if I can save money on my monthly installment. When I received the call, I asked the agent how long the call would take, he said 20 min, after 45 min on the call, I asked him to phone me later to continue as I was not able to talk ...
After settling my account, I enquired at the 8ta store as to how long it would take for the account to be re-activated and was told it would take 24 hours. The following day I again went to the 8ta store and was told it could take up to 72 hours but that I should call customer services to find out ...
I bought the first telkom mix with the old blackberry and have been experiencing many problems. I have had it for one year (it is a 2 year contract). I had logged so many disputes that a supervisor in cape town (not part of the call centre) eventually had to call me back. I am currently trying to ...