I ordered a smartphone over the phone from FNB on 15 Feb 2013 after a friend ordered and received his within approximately a week. It is 2 April 2013 and I am still waiting for the phone to be delivered. I made several follow-up calls and was told that the order was escalated and put on a priority ...
I had a terrible experience with KFC on Friday the 8th March (almost a month ago). I filed a report on Hello Peter that same night and eventually had to contact their customer care centre myself where the complaint was apparently 'escalated' or something like that. I never heard a word from them ...
One of the off spins of the CPA (Consumer Protection Act) is the implementation and control of a "Do Not Call Me" database. This database lists all the people, phone numbers and email addresses who have opted out of direct marketing services. Despite me being registered on the DMA (Direct ...
My card got swallowed by a ATM and Romaana Goolam Hoosen from FNB Card Cancellations was so helpful! Everything got sorted out in no time and with zero fuss. Thanks ...
Well other that the automated response to my previous complaint, I have had no response at all from ADT. Second appointment with Arnold not met. Called call centre asked his manager Leon to call - still waiting... asked Mr Humphrey to return call- still waiting... asked Leon's manager Russel to ...
I have had a problem with my Cell C modem the last 2 weeks... The connection is not there or so slow that loading a webpage can take up to 5 minutes!!! I called the call centre 25.03.2013 and was told this was a nationwide problem and all was being done to fix. Today a week later problem is still ...