I've been an MTN contract user for the past 15 years, yesterday during a call I hear the prompt of 1 min remaining, then my call is cut due to no air time. I'm shocked call 808, very friendly lady assist and tell me phone will be sorted at 9. It is 12:00 and still not sorted, called MTN again agent ...
I had R500 airtime on my top up package from MTN on the 13/11/2013 I loaded R100 airtime on my top up card to transfer that in to 500MB in the morning on the 14/11/2013 by 4:30 I had no Data and only R142.39 airtime left. I went to see the girl at Galaria MTN and she said it was subscriptions and ...
Good Day, I cancelled both my lines with MTN on the 26th of August 2013. The retention department advised that my line will be ported to pre-paid on the 27th of September 2013. However, I received a statement for both my lines on the 21st of September 2013 for September, and also the ...
I called on 27/09/2013 and spoke to Duduzile. She promised to log a call for 350 MB data to be added to 2 X contracts. (Ref 2711064). Needles to say, nothing happened. Called again on 30/09/2013 and spoke to Ellen. Once again promise made that 350 MB of data will be added to 2 X contracts. (Ref ...
I have been trying to get hold of the call centre on 808 for the pass 2 days. I have waited almost an hour on hold with no answer. Just the music playing. Do not understand how they run a business like this. ...
I upgraded my contract on the 9 September 2013 with Kefilwe. I had given her my correct delivery address and she was very friendly and reimbursed me for the month for upgrading and said my phone would be delivered within 3 - 7 working days. I then get a call the next day from RTT confirming my ...