I travel by bus home every afternoon, however I'm thinking of alternate transport now. The driver we have now, has no respect for his passangers, he drivers like a maniace driving a Golf 4, he doesn't greet, nor does he use the usual stops as the other drivers, which causes us an inconvinience and ...
I booked a flight on 13 November with Kulula for my family to travel on the 6th of December. Being unable to travel on the 6th of December, made changes at OR Tambo to travel the next day on the 7th of December 2012. It is these changes that Kulula employees decided to double dip into my account on ...
I would like to cancel a flight which I bought at 9:40pm 06/03/2013 however Kulula's terms and condition/policy states that a 100% cancellation fee applies. This is in contravention with the Consumer Protection Act, Section 17! Due to unforeseen circumstances I have to cancel. Why should I pay an ...
I was charged twice for the same flight JHB-CT return and now have to wait 6-8 weeks for the refund. Totally unacceptable to be out of pocket for that peroid of time!!! Have complained to Customer care and they are not coming back to me! ...
Whilst in Zimbabwe without internet access and unable to book flights online last minute, both Natashia Schoeman (Customer Relations) and Fahmeeda Fakier (Special Services Manager) worked together to make my bookings and pre-seat me as per my Executive Club preferences. Genuinely committed to good ...
I needed to change the dates of my flight (I only made the booking yesterday) After spending a frustrating few hours on the phone trying to understand the HUGE difference in amount, which is not the difference implied by the prices on the website, I got nowhere. It really is simple math, I should ...