On checking in my wife and daughter on the Dbn - Jhb flight yesterday I was informed that because we had packed for both in 1 case and it weighed 25kg we would have to pay R250-00 extra as it was now deemed a "Heavy" bag. I can understand if there were 2 bags and we were over weight, but ...
SAA overbooks flights and puts people on standby-they close the boarding gates early and do not allow passengers through. Then they put you up in Southern Sun for the night expecting everything to be fine. Pathetic service. I would like a refund. ...
Good day, I travelled using your company on a few occasions. I was very grateful for the kindness and assistance from a lady at your desk on 19/06/2013. I was highly stressed on the day at OR Tambo Airport. As such, I went to the wrong terminal initially. I hastened to the Mango counter for ...
I bought 2 tickets on Air France / KLM website. The websites clearly state LOWEST PRICE GUARANTEE and PRICE GUARANTEE if cheaper tickets are found in 24 hours. I found cheaper tickets... on their own websites... then applied for refund. They have pushed me from pillar to post for two weeks now, and ...
I had made a booking for a family friend to visit us in Durban. Unfortunately there was a small error in her first name and when she arrived at Lanseria in order to board the flight to Durban she was refused by the Kulula staff to board the plane as her first name was not 100% correct. The ...
This is now completely out of hand. since last year September every single time I paid with my card online, they deduct the funds twice. I was assured the problem was resolved, again it happened and again, and so it continued. I then reverted to go pay cash in the bank to avoid this!! Kulula did ...