On flight SA325, 11 July 1013, Business Class from JHB to CT - my hand luggage was taken from me on boarding the plane as there was no more space available in the overhead storage compartments. On exiting the aircraft I was expecting to be handed my bag. Instead I was informed that it would be on ...
On Sunday 7 July 2013 I did an online booking for 2 passengers and paid R4412.00 using my FNB debit card. The booking system automatically allocated the surname of the 1st passenger to the 2nd passenger. When I called customer care to rectify the error I was told that it cannot be done and that I ...
I have tried to make bookings on more than 4 occasions this year. On all of the occasions the call centre agent told me that there was nothing available at the resorts where I wanted to go. I suggested another resort, which, as I have become accustomed to, was also unavailable. The call centre ...
I had purchased a gents fossil watch which was out of my luggage in, apologies were made for the "inconvenience" and the disclaimer was quoted? I was told I would get a letter for my personal insurance and CCTV footage would be viewed. What a joke? I flew on the 01.07.2010. This was what ...
In a nutshell. We were promised as per quote and charged R3000 more due to "hotel being overbooked" which we confirmed a month in advance. We also paid for transport from hotel to airport, our transport never showed up nor did our refund. Upon checking out of our hotel we were told that ...
I phoned yesterday the 10 July 2013 to confirm with Kulula what time I needed to check in for my 11:55 flight to Johannesburg and, OR Tambo airport. They Confirmed that I still just need to check in 30 min before my flight. I first went to the Kulula desk to pay for the dogs that needed to fly with ...