On Dec 12th 2012 my husband and I flew to Cape Town from Johannesburg on a MANGO flight. On arrival we noted that our brand new suitcases had been broken into and the locks and loops through which the locks fit had been cut off. We reported the damage to MANGO and obtained a MANGO complaint form at ...
SUN HOLIDAYS has deliberately taken advantage of us, their client, after they have failed to secure a sun city vacation club booking in Sept 2013 (for 12 people) that was made one year in advance together with a 50% deposit paid with Sun Holidays. Sun Holidays decided to cancel the booking 30 days ...
I'm on a business trip to Libya and flew Egypt Air to Tripoli, transiting in Cairo. On arrival, I found that my luggage had not made the trip with me. On reflection, the Egypt Air staff did not inform me whether the suitcase would be checked through to my destination, so there starts the first ...
I have done my payment for my PCC of R323, last Friday but when I went today to your Johannesburg centre, Fatima Mayet told me that she cant accept th application as payment reference was showing BSL International instead of my passport reference. See the attached world document which I have showed ...
Good day, Similar to the previous complaints, I was nearly by Easy Holiday this past Heritage holiday (24.09.13) in Camps Bay. My wife and I were enjoying our holiday and this young man approached us with a scratch card and told us we have hit the holiday jackpot and must come claim our holiday ...
I booked 3 tickets online from Standerton to Durban at approximately 9:41 a.m. I called the call centre at 9:45 to cancel the tickets. I was told that their policy was that they did not refund money if the tickets were cancelled within 24 hours of the departure. There was no notice on the website ...