I called the contact centre to cancel my data contract and was told I have to go into the branch. On the 6th of Jan I went to the Clearwater branch and had to fill out forms after receiving horrible service. I was advised that I will only be billed for this month as my contact expires on the 12th ...
This is the worst experience ever!!! I have been battling with the Vodacom 4U in the mall at Carnival for more than a week. The manager Thando Mgwenasi does assist any customer. I am sure she does not know what customer service is when I asked to escalate this problem to the owner Polo Alves I was ...
On 20 Dec (2013) I went to Vaal Mall MTN to get my iPhone 4 blacklisted. I stood in a line for 30min before being helped. The iPhone4 was my old phone which I had on contract with MTN Vaal Mall. I upgraded to an iPhone5 in August. I asked the assistant to make sure that the blacklisted the iPhone4. ...
On 14 January 2014 I logged a complaint with MTN regarding a 24 data bundle that I purchased using my loyalty points. The data package was loaded and I tried to activate it but I could not use the internet. I was using my internet fine until I ran out of my normal monthly data. So no problems with ...
My cell phone has been last week. Like normal one would phone your cell phone provider to blacklist the cell phone. But now days they ask ridiclous security questions like. 1) WHat was your airtime balance on the phone? 23) how did you buy the Data? 4) have you ever converted airtime to data? NOW I ...
I picked up on my MTN account for Nov and Dec two amount that looked suspicious. When I queried it with MTN it came up that it is some subscription fee with a company called Mira Network that is charged to me, but yet I never subscribed to it. MTN's attitude is they can't help you with this because ...