After much communication with MWEB I gave instruction to MWEB to cancel my ADSL line WITH MWEB. Instead you cancelled the entire line, instead of just sending it back to Telkom. I made it clear in my communication with you that I would be moving to another provider, other than MWEB. I have now been ...
I called MTN callcentre on Monday 1 April 2013 requesting a sim swap for my phone. I was told that the complaint would be escalated to a supervisor that would call me backin 2 - 24 hours due to the fact that it would be my second sim swap within a 30 day period. No one called me, I called again ...
How in the world do this people keep clients. I have been trying to migrate my contract to a straight up 400 and this have been going on for over 5 weeks. Every time they say somebody will call me back within 24-48 working hours. I phoned in today AGAIN!!! first they put me through to the ...
2 years ago, I applied for ADSL line installation at my residence, and was told that there was a high level of cable in my area, and they will not be replacing the lines, and cannot give me an ETA on lines. I tried again last week, as the Telkom website tells me that I can get up to a 4 mb line in ...
On 4 march 2013, I took my mother to Vodacom Shop Clearwater mall in order to transfer ownership of her number into my name. At the same time I upgraded various phones. According to Vodacom records no evidence was found for the transfer of ownership. although we filled in numerous forms with copies ...
I queried with Cell C in September 2012 why my debit order amount increased from R254.51 to R435.00 after 6-7 months that I did a migration from an open contract to a control chat. I queried again when the chance arised in December, and was told that the call centre agent who did the migration ...