On 20.01.2014 I logged a call with the iburst call center and was told that turn around time is 24-48 hours its now 7 days later and I've received no reply. I'm now exPected to pay for a service that I cannot use. This is disgusting services. ...
I applied for a Vodacom contract through FNB. FNB indicated that the contract was approved in principal. However, when the FNB agent contacted me to finalise the contract, they did a check with Vodacom to see if I qualified The agent informed me that based on account history dating back to a ...
We purchased a new uncapped DSL line with Telkom on the 15th of January 2014. Only a few days ago did we decide to install the package and get connected with our new wireless router. We followed all the instructions but still had problems setting the router up. After calling the call center and ...
In Nov 2012 I received invoices from them and I did not have an account. I contacted them to sort it out and after various email and calla it did not get sorted. I contacted ITC in April to sort it out. They came back and said it was removed from my credit record. In Sept 2013 I did another credit ...
Firstly the call centre is just terrible. Not only are they not helpful and never do what they say they would. They also don't understand simple English. Are call centre people screened before you hire them? This is the 808 contract centre. Paulsen or Paul ntembu is one person that is not helpful ...
I had R300 debited from my account for an airtime transfer which I never made. After logging a query with Vodacom, I received a call from Vodacom informing me that this was a transaction and my account would be credited. After numerous calls and visits to customer care at Vodaworld, this query has ...