A week I ago I used MTN Loyalty points to load a data bundle onto my MTN contract. I received an SMS confirming the transaction, but when querying the data balance nothing had changed. After 24 hours, I phoned the Call Centre to query it and was told someone will investigate & rectify. Another ...
I am giving up. I don't know what else to do. I've written a complain before, think a month ago, Vodacom called me and still nothing happened. I call the call centre ever two days still nothing. All I asked for was a settlement letter but clearly it needs to be escalated to some other level. In ...
On the 25th of Oct, I went to Autopage Cellular in Sandton City and applied for a S4 Zoom contract. I was told I qualify and I submitted all the necessary documents. They didnt have it instore and they said it'd take a day or 2 for the phone to be delivered. Monday passed and no response. I called ...
I've just upgraded and did a sim swap. I'm on the top up 400s contract. I had just over R380 on my phone. I tried loading R100 data on my phone but instead of getting data i only got R100 subtracted from the available R380. Now i sit with R283 and no data. Please can you assist on this error. ...
On 22 October we ordered a phone & changes on a business contract. The person dealt with Lester.also someone by the surname Klaas who confirmed the correct phone. Then 28 Oct. the phone delivered was not what we ordered (S3 mini not an S4) i queried it but after many calls to the department and ...
After doing a telephonic sale agreement for a 20 giganite package through a sales person from Head Office, I was then billed for over R1000 for usage. When I queried this, the package was never loaded. Nelly (above email resolved this charge and it was cleared after listening to the telephonic ...