I tried to purchase the promotional data bundle for R12 on Saturday (02/11/2013). At the end of the transaction, I had to confirm that 12 would be deducted from my airtime balance in exchange for the bundle. When I sent confirmation, there was an error message on the screen. I checked my airtime ...
I lodged a complaint on Hello Peter regarding a problem more than 2 weeks ago. Telkom responded as follows: Hello NeelsFourie, Thank you for your post Kindly be advised that the matter has been escalated to the relevant department for further investigation. We will provide you with feedback. We ...
I laid a complaint on the 30th September, thinking that Cell C actually will do something if someone actually puts a complaint on Hello Peter, but they actually are so bad they don't even worry about it. Two weeks after my initial complaint on the 30th Sept, someone called me to say that they will ...
I have been ripped of by Altech till I spoke to their manager (Neo) who said it was because I was using accuweather and news24 and that is why my data was so high (I was using "free" Blackberry browser). I challenged him on this and he checked on his own R135 topup. Nothing was deducted ...
I wrote a report on 03 September 2013 about incorrect billing and reimbursement and sadly I'm having to do it again. My monthly payment is supposed to be R349.00 and R354.55 was debited off my account. I do not understand why Altech cannot get the billing correct. I have been a customer and the ...
On Saturday I bought two Telkom world call vouchers and when I wanted to use them I was told that the numbers are not active yet. I phoned Telkom's help desk and they tell me the numbers will only be active tomorrow morning?! How the do you sell voucher numbers that's not active?! I basically paid ...