I am an extremely frustrated customer of Vodacom. I received an SMS to upgrade and I took advantage of the offer only to be left in the dark and to do a follow up on the status of my delivery at least 4 times. I spoke to a Busi who promised to do a follow up today but NO call received whatsoever. ...
A week ago I reported a faulty adsl line to my ISP WebAfrica. Since then they have not been able to have it fixed. I have had my problem 'escalated' every day - still nothing fixed. I have had them promise me to follow it up with Telkom and make sure it gets fixed. Now Telkom is closing my fault ...
Having handed my LG handset in for repairs nearly 3 weeks ago, I got the call to go and fetch it today. Apparently the phone could not be fixed and a new handset was issued to me. I arrived at the shop, only to find my old phone, with its screen cover and memory card still intact, and it still ...
I have ordered a tablet online and the price was incorrect. At first Telkom made me angry as I had to keep on following up but then Donovan Chetty contacted me. He explianed that the price was an error and I said what will they do to keep it up. He went the extra mile and gave me some credit for ...
I've been a very loyal customer for the past 3years. My phone bills costs me over R3000 per month. I have 7 contracts with Vodacom. Now, for the first time ever I make a late payment I can't upgrade to a financed phone. Your customer service is beyond poor!!! No one EVER understands!!! You get put ...
On the 13th November I called 08217844 to open a contract, after being told wat deals I qualify for (Apple iPhone 5) and then told contract was completed, I called on Friday to which a very helpful consultant informed me that the phone is no longer being produced. My problem is why they make me ...