I gave 3 months notice during October 2013 that I want to cancel my Virgin Mobile contract, due to their poor service. After no response for weeks, I had to write a complaint on HelloPeter, whereafter I eventually got their reply. On 5 Nov 2013 I received an e-mail from Virgin Mobile that the ...
It has been two weeks since the beginning of this jarring and expensive experience with Vodacom. I first became aware of this glaringly obvious of identity when I received an invoice (after already debiting my account) on the 22 / 01/ 14. Shocked I called Vodacom, whom I have never had a contract ...
We paid my husbands MTN account on the 28th of January 2014. This morning he got a sms to say the account has been disconnected!!! How is this possible!??? We have been trying to get hold of MTN since 08:05 this morning... only now we got a agent, very unhelpful, claiming this account has not been ...
My account was 'soft locked' as a result I had no communication transfers. I received SMS's to pay either at a branch or at the bank. I went to the nearest branch only to be told that I can only pay in store if I live in JHB. 3 days ago a double debit went off and my phone is still in "soft ...
My phone was last week, I still have not received the ITC number for the blacklisting of my phone, without this number I cannot claim from my insurance and I cannot get a case number from the police. I also need a new SIM on my o;d number for my new phone. I phoned repeatedly and was transferred 3 ...
As I write this complaint I have been on hold with the call centre for well over 50 minutes with no joy. I have not spoken to 1 consultant and am beyond frustrated. My phone line has been disconnected despite the fact that my payment was made on Friday. I cannot believe that such a big company has ...