Hi have logged my 1st line fault early in December 2013 and have only had phone call stating they will send someone to come and sort out the problem. it is now 14 January 2014 and till today now has has come to the line problem. I work from home and without internet access I can't work. I pay for a ...
When i applied for contract, coverage map shows Hsdpa, received Hsdpa for 18 mnths. Suddenly only edge, across the road slight Hsdpa, 100m at my house hardly any signal. First report 28/08/2013, 3/09/2013 ref 3082901294, then 3/12, then 11/12 ref Sd190367, then 6/01/2014 ref 4010601216, 8/01, ...
In December 2013 I tried contacting the 808 call centre a number of times, no one answers. I tried again on the evening of 14/01/2014, hung on for 54m24s before I hung up. Do we pay for a service that doesn't provide support? Why can't there be clear communication as to what's going on? When the ...
Ordered two business DSL lines via Afrihost (managed by them) for our two schools IP phone systems. After numerous support calls about the pathetic upload speeds (10kbps etc), I decided to email them. I explicitly asked for them to call me, but instead I get a cheeky email from a support tech ...
Since the beginning of this month, my internet speed for videos and other international websites have been drastically reduced and I would like to know why, since I haven't even used a quarter of my allocated data of 20GB. I have logged faults 3 times via the website but didn't get a single answer. ...
I called Vodacom in December to query additional amount which was billed on my statement. The consultant Bongani failed to assist me and i requested to speak to the Supervisor, he then kept asking why i want to speak to the supervisor. He put me on hold for over 10 minutes and theafter he hanged up ...