I have applied for an additional contract on the 5 April for a white IPhone 5. As promised I received my delivery, however it is the wrong colour. This might seem like a petty/minor problem but consumers make certain decision on how they choose the goods and services based on these petty/minor facts (this is called competitor advantage). I do not want this to spoil my experience and many consumers of Cell C
I now sit in a predicament where I will be leaving for overseas tomorrow and require my delivery today I am willing to work with Cell C to rectify this, but have been on the phone with their call centre for the past hour (and still on the phone as I type this complaint). Cell C cannot get me what I initially stressed for and the correct order to me today. I am willing to return the BLACK iPhone5 delivered to me today and collect a WHITE iPhone5. Cell C is sticking to their 4-7 working day delivery policy.
In instances such as these a business needs to find ways and means of meeting expectations put out to their customers. Can somebody get in contact with me URGENTLY with a date and time a WHITE iPhone5 can be delivered/collected to me and to deliver/collect the BLACK one.
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