After a SEVEN month struggle with Autopage, I have now really had enough!
l have now made several requests to cancel my account. I have spoken to various service consultants. One of which told me that all cancellation requests need to be faxed through to Autopage. All of the requested information was faxed to your head office on the 11 October 2012.
On the 18 October 2012, the full amount to close out my 3G account was debited from my bank account, and yet I am still being charged for this contract SIX months later!
I left South Africa in November 2012 and have not made use of my cellphone account at all since then. My cellphone account, despite multiple further requests sent to Autopage, has still not been closed. To date I have only received automated responses from Autopage with absolutely no further feedback.
Not only is Autopage charging me for services I no longer utilise, but is contributing towards the expense of keeping an unnecessary bank account open to make provision for their monthly debit orders.
I would like this issue resolved promptly.
0 comments