Customer Care at Vodacom contacted me after my complaint on HelloPeter ( /- R40 000 had been take out of our bank account by Vodacom (?) Yes, I am told you were on "top-up" which limits your usage per month (not allowing the 300 connections per day for which they billed me. So the amounts should not have been taken out of our account (up to R5000 per month)
I have reference numbers dating back to the beginning of June 2011 – 4 in total – where I complained of “data dispute usage on 079... and 079... "
But today I am told:
"The service request reference numbers listed in the email has been closed informing that no error on billing and others due to your husband being unavailable to receive feedback."
How can they simply close the queries which are clearly valid!!!??? And do Vodacom not know my husband's cell phone number - it is his account!!! This is!
And I am told "The feedback regrettably remains unchanged and with all due respect no further correspondence regarding the above mentioned will be entered into."
Definitely not Vodacom!!!
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