On the 20/2/2013 I purchased a cellphone from the Vodashop at a discounted value - Total price R679.
I supplied my card details as requested (I do not usually purchase on line as I am sceptical of providing my bank details) as the site clearly stated that it was safe to do so. The amount of R679 was withdrawn at 13:05:14. I received an SMS informing me that my order was dispatched on 21/2/2013 AT 09:17:32 - o/n E0187131.
On 22/2/2013 at 05:36:22 a further amount of R679 was withdrawn from my account.
I called the number provided for queries - 0821945 - which was an exercise in futility, I was kept holding on 3 separate occasions for 7, 9.5 and 16 minutes respectively. I followed prompts to press # and they would call back. To no avail - I am still waiting. I sent an email requesting an immediate reponse to my complaint and a return of my money - no reply. So, who is responsible, how do I trust on line sites again, will it happen again as my details are now public to Vodacom, is this constituted as, and what recourse to action do I have. The SAP, The Consumer Protector???
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