I have not had a ADSL line for 11 days, I reported the fault 9 days ago. My first fault no was 324CNK170213, according to Telkom the fault was sorted out however this was not the case, Telkom then gave me another ref no 417CNK180231, I have been follwoing this issue up every day with the call centre. The problem is that you get through to a differnet person every time so that means that you have to repeat the same story EVERY single time. As this is a call centre the staff read up what is in their computers but they are unable to give a number or person that you can speak to directly in order to get to the bottom of the problem. These were very well trained staff as I got a different reply every single time however the problem DOES NOT GET RESOLVED. I run a business from home and because my internet connection has not been working I have lost revenue, who compensates me at this point? This is unacceptable service and as a consumer I have a right to a service that I pay for.
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