I arranged for a broadband package at my house at the end of Dec, beginning Jan, for the purpose of being able to access the internet at home. A line was installed and a modem provided. NO INTERNET ACCESS. I phoned 7 times and spoke to people for 40 minutes at a time. Each time a different person. I did everything I was told and still NO INTERNET. Each time I phoned, I spoke to a different person, and none of them knew the person who I'd spoken to on previous occasions. There seemed to be no log of my calls as I had to go through the same ritual every time. Eventually, after repeated attempts at trying to get assistance I took the modem to the Eastgate Telkom shop and told them to cancel the contract.
I have now received a bill for services in February. Why have I been billed? Surely Telkom can't expect a customer to pay for NO SERVICE, NO INTERNET ACCESS AND NO MODEM???
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