My father passed away in September. since then, the Telkom office in Potchefstroom has been unable to assist my mother in transferring the account to her name, and keeps giving her the run around. Initially we had to get the internet provider to swith their account to her name. Once we did that, we returned to Telkom with the required forms. We submitted our documents (death certificate, forms from Atlantic, etc. etc) and were told that it will be sorted and debit order loaded. Debit order did not run. My mother now had to return multiple times - and each time the requirements are different. The gentlemen from Atlantic actually escorted her to the Telkom office to understand what it is that they need. Now they requested her to apply for new lines. Surely you have many customers going throught the ordeal of loosing a loved one? And you must have some standard process to assist the spouse in transferring the line? I assist my mother with the financial aspects after my father's death - and every other company went out of their way to help and support us during this difficult time. Telkom showed not empathy, I just could not care whether we manage to resolve this or not.
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