I have been unable to connect to my 3G internet service as of 3.20am, 18th April '13. This was reported both on social media, email in person @ the 8ta/Telkom Mobile shop in Niciolway Bryanston @ /- 10.15am 18th/4/13. Store manager Anthony Assist Kabelo logged the compLAINT - # # 5294444.
15 emails have been sent to customer service peeps detailing the nature of the problem all details. I have completed a 13 question questionaire sent to me by customer services. Here we are day 6 of the problem & they send me a twitter message requesting information that has been submitted to them on numerous occasions.
i have made my 3 telephone calls 2 the 8ta / Telkom Mobile Nicolway store - however they are at the mercy of a very lax customer services dept - who in evidence do not know what they are doing!
Clearly this matter needs to be escalated!
DAY 6 & NOTHING HAS BEEN&NOTHING HAS BEEN DONE!
ANYBODY CONSIDERING BUYING A 3G CONTRACT W EITHER 8ta or Telkom Mobile MUST HAVE ANOTHER SERVICE PROVIDERS SIM AS A BACK UP - OTHERWISE U WILL SIMPLY BE PUT OUT OF BUSINESS, AS 8ta TelkomMobile HAVE DEMONSTRATED THAT THEY HAV LITTLE 2 NO RGARD 4 DELIVERING ON CUSTOMER SERVICE EXPERIENCE