I have been working in Singapore for the last 8 months and only realised on my return in mid December that there are monthly debit orders deducting money from a specific Capitec account. All these are related to cellphone companies and refer to contracts that I did not take out. This bank account should have no monthly debit orders other than the banking fees for Capitec itself.
After investigating the transactions and inquiring with Capitec bank we have come to realise the following.
These transactions where not authorised by me and we are dealing with 3 recipients:
1. - Cell C SP (R4446, 80)
2. - Nashua MBL (R4810, 13)
3. - Vodacom Sp (Stil ows R3156, 00)
The first payment was done on the 27/05/2013 and because I was working in Singapore from before then I never received the notifications of these transactions.
Capitec has reversed the payments done to these three recipients for the last 3 months only (October, November and December). Previous months now need to be claimed from the respective recipient organisations.
Please help! I have contacted Vodacom on various accounts (from 3 Jan) but am not making any progress. Just empty propmises of feedback/updates.
0 comments