I have been calling the call center for the past two weeks asking the same question and getting the same response every time and getting the same result... NOTHING. I have sent a e-mail to the call center as well and to my surprise... Nothing...
I have requested a letter explaining the 'Bill Shock' to my employer as my one bill is double my normal usage and I cannot claim my expense account due to this. (Dec 2013) one person said it was possible and the next said no letter could be supplied. I was then told to get a copy of my contract witch will clarify this as well. I have requested this 4 times already and have not received it yet.
I want two things.
1. a Letter explaining the Bill Shock as the statement on my Dec Bill is not in date sequence.
2. a Copy of my contract where I can also see the Bill Shock details (I believe this is on 5.7 or something)
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