I applied for a new contract at your store (East Rand Mall) on 2 January 2014 which was approved on the same day, I went back to the store on 3 January to hand in a copy of my TV license as the contact included a TV - Danielle McKenzie assisted me with finalising the application and asked whether I wanted an open line. My son was going to use the phone and by not wanting to get any nasty surprises at month-end I decided to change it to a top-up contract. I went back to your store on 4 January 2014 to change to top-up. Annie Nyovane assisted me with this, she did not give me any paperwork to sign, she said that she would send a request to head-office. I called MTN on Monday to confirm that my request was done but they confirmed that no such request was sent through. I then emailed the Danielle McKenzie, but she did not respond with any feedback. I have now been charged for data usage of R290 (this is exactly what I was trying to prevent from happening). I expect MTN to write-off this charge as I notified them well in advance of my intent to change the contract to top-up, I will not carry the cost for their incompetent sta
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