End of December we started experiencing line drops, where the connection would just randomly drop and then after 15-45 minutes it would restore itself.
At first I thought it was just bad sync so I phoned in and we reset the ports all was well for about 30 minutes and it started again.
After 8 phone calls I was told that there was a problem at the exchange and that they are working on it.
This issue was resolved 3 days later and all was well.
After this fix the latency on the line would jump up to over 600 on speedtest and team speak and became literally unusable. So I logged a call on Monday 6 January and the consultant told me that there is a problem with the line and a technician will come to sort it out. 2 days after the call was logged I received a SMS telling me that the line was tested and all is fine, when in fact its everything except fine.
So far I have escalated the call via email and still no contact was made from their side. Tried phoning last night and after 30 minutes of waiting I hung up.
Why should we wait more than a week for a simple response?
Reference number for fault : 768cwk06011
I am highly disappointed and will be switching ISP when this is sorted.
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