2 Months ago we requested transfer of ownership of 2 of 3 numbers on the contract, after 1.5 months and numerous phone calls and completing the documentation a 2nd time the incorrect number was transferred only.
This number was billed, now today has been suspended for those partial charges not being paid.
Accounting 101 you billed the incorrect account, the client informs you, you reverse the invoice NOT suspend the clients service.
Customer service 101, when an Irate customer that has had contracts for years with you calls and explains what happened DO NOT try and tell them it is their fault when they literally have black and white proof of the opposite that you are claiming. Lastly do not try and tell the customer that they need to pay for YOUR admin mess before it will be activated again.
Breach of contract coming up, the accounts are all paid in full bar YOUR admin mess, have proof at being at your stores where your representative admitted it to being your fault as they have the paperwork in front of them and you still suspend the account therefore not providing a paid for service as per your contract due to your inability to perform your duties
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