AfricaComplaints.com » Telecommunications » Complaint / review: Nashua Mobile - 2.3GB apparently downloaded in 3hrs on max 384kbps | #22636

Nashua Mobile
2.3GB apparently downloaded in 3hrs on max 384kbps

I was informed that I apparently downloaded 2.3GB of data on the 9th of January 2012 from 13:00pm to 16:00pm. Nashua Mobile`s data centre confirmed that the maximum download speed for my 3G usb device and network is 384 kbps. Use this link to calculate the data download time: [URL Removed]
According to my calculations and the stats provided by the above mentioned link it's impossible to get to 2.3GB downloaded in 3 hours. On a 1MB line I get for example max 700 MB in an hour. Also take note that on the 9th of January from 13:00pm to 16:00pm was solely used for building a company website using [URL Removed] Wix confirmed in writing that this does not sound right and that the Wix online application does not use extreme amounts of data. Also take note that I have no automatic updates, torrents, streaming of data etc. running on this machine. Also take note that I did a full virus and malware scan and could not find any infections. Vodacom is saying that this is correct and there is no way that I can question this, I need to shut up and pay - R2300.Vodacom / Nashua Mobile: It's clear that this does not add up.

Date:

Company: Nashua Mobile

Country: South Africa   City: Head Office

Category: Telecommunications

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