I have been an Mweb client since 1999. In Sept 2011 I changed my Mweb contract to MTN but the signal was very bad, so in April 2013 I changed again to Cell C. It was not possible to cancel the MTN contract so for 5 months I have been paying Mweb for 2 contracts. On the MTN cancellation document it was stated that it would expire on 30th September 2013. In Sept 3013 I checked that the Cell C contract would continue as was assured that it would. On 30 Sept, the MTN duly expired, but so did the Cell C access to my Mweb email address.
I phoned the Mweb call centre for technical assistance, only to be told that it was a billing problem and accounts only work during office hours. Using my hotmail address I emailed to accounts but had no reply. I phoned the call centre again for accounts, only to be told that it was a connection problem and was cut off. I emailed to Mweb complaints and received a reply stating that my problem would be escalated and sorted out.
It is now the end of 4 Oct and I still have no access to my emails or website. If the Mweb employees knew their jobs, this would have been a smooth transition from one supplier to another. that is why I pay for Mweb's service.
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