Complaint / review / scam report
Vodacom
Continuous erroneous billing and default on my nam

CONTRACT NO SM2721389 SIGNED 13-03-2010 MY MEG 250 TOP UP
ACCOUNT NO I 2117534-0
CELL PHONE NO 0824437873 DELETED June-2010 ALLOCATED TO COMPANY.
Please advise what the amount is for and comprises of? R2360 -56
Kindly refer to statement as per telephonic discussion.26-06-2012 /27-09-2012 at 16H00

Erroneous debit 3-05-2010 R1549-59 Reversed 3-06-2010 R1400-59
Corrected one month later statement reactivated and reversed R149 one year later.

Due to the error that was made the service was not provided by Vodacom since 20th April 2010 while they investigated the account.

8th June 2010 a letter was received advising of permanent disconnection of service
On liason with the credit liason Gugu Khomo reactivation was to have been done at no cost. Fax sent 13-05-2010 and 2-08-2010 email 26-06-2010.Also investigate fluctuating Balance of subscription .
Tremendous amount of time to your help desk and petrol money to the vodashop was spent in an effort to resolve this matter.
11th March 2011 billed for R383 Statement was reactivated with a credit for June 2010
There was still no internet access for the contract signed one year earlier. No billing statements received for a
Date:

Offender: Vodacom

Country: South Africa   Region: All Country   City: Trade route lensia

Category: Telecommunications

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