I called the call centre and they advised me that I owe a different amount to what is stated on my letter of demand and they don't give discounts.
Don't send me a letter stating an amount and that I will receive a discount, that is lying to the client. This is the amount stated and the agreement that was sent which I fulfilled from my side.
I am very disappointed with the service that I have gotten from the debt collecting company as I called the number provided and explained to them that
I have had this conversations before in 2010 between the period June - August.
We had a discussion wrt my foschini account and I then paid it in 2010 via internet banking. I tried to go online to retrieve a archived bank statement to prove this but
they only allow two year back dated archive.
After I made the payment in 2010 I called the company to ensue a letter as well and I didnt recieve, obviously some-one wasnt doing their job!
I am now paying this money again as I am scared that my name will be blacklisted because of the incompetence of people.
I cannot afford this and am extremely unhappy. Pls I do not owe this money! I am 100% sure.
You are billing me twice!
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