YESTERDAY THE 1ST OF SEPTEMBER, MY LINE WAS SOFT BARRED, I COULD NOT MAKE ANY OUT GOIGN CALLS, CALLED THE CALL CENTRE AND ASKED REGARDING THIS AND WAS INFORMED AGAIN THAT THIS IS DUE TO MY CONTRACT BEING NEW.(I HAVE REQUESTED A INCREASE SEVERAL TIMES) I THEN HAD TO WAIT 8HRS FOR MY LINE TO GO LIVE, I THEN WENT TO CHECK UP ON MY DATA USAGE ON THE 1ST AND WAS INFORMED THAT I HAD 480MEGS LEFT, I HAVE BEEN GETTING THE WRONG ALLOCATION SINCE THIS CONTRACT STARTED, HENSE MY HIGH PHONE BILLS AND HAVING TO GET EXTRA DATA BUNDLES EACH MONTH. I CALLED THE CALL CENTRE TODAY 2 SEP AND WAS TOLD BY AMEER THAT I AM ONLY SUPPOSE TO GET 500MEG A MONTH HOWEVER, LAST WEEK WHEN I CALLED ANOTHER AGENT TOLD ME TO WAIT TILL TEH 1ST AND SEE WHAT ALLOCATION I GET. (LOOK AT THIS BAD CUSTOMER SERVICE) AFTER REQUESTING A MANAGER, AMEER OBVIOULSY CHECKED THE ACCOUNT PROPERLY AND SAW THAT I AM DUE TO GET 1 GIG A MONTH. HE THEN ESCULATED IT FURTHER, I REQYUESTED A MANAGER AND IRIS DUBUROOY WAS NOT AVALIABLE TO TALK TO ME. THERE IS NEVER A MANAGER AVALIABLE TO TALK TO EACH TIME I CALL. THIS IS THE WORSE SERVICE I HAVE EXPERIENCE. I EXPECT ALL MY DATA CHARGES TO BE REVERSED DUE TO THE WRONG ALLOCATION ON ACCOUNT.
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