I upgraded my contract in July 2013. MTN was initially unable to provide my data, as per my contract, due to their delay in registering my contract upgrade. They then charged to provide me with 300MB data, which I have already paid for in my monthly service fee. They have also charged me for all calls, in addition to my subscription fee, which already includes R350 worth of calls. This has occurred for the past 2 months. When querying this at the Kenilworth Branch they were unwilling to assist me, saying I needed to go to the store I registered my contract at. In addition, the service consultant was very rude to me, the customer, stating they are not an MTN store, they are just a branch purchased from the franchise. When going to Constantia Branch I had to print out all my invoices, statements, and itemised billing. At least they were more helpful and willing to query it with MTN. However, they stated this could take up to 21 working days. Is it truly that difficult to provide and bill a customer for what they pay for?
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