Vodacom
14 day call back not utilized

I bought a phone from the telephone sales completely trusting the deal proposed. The phone was delivered and was not at all what I expected. I called back the day it was delivered to say I did not want it and to use my promised 14 day call back. It took me 5 months to get Vodacom to collect it after I drove there to drop it and they refused to take it. 6 months later I am still trying to stop payment on a phone I didn't want. I have called and have a collection of reference numbers and nobody can help me. Tired of getting this message :

Thank you for the information.

Please be advised that we have escalated your query to the relevant department. They will investigate further and contact you with feedback accordingly. Your reference number is EC-ZH19-2LLAD7.

Kind Regards,

Zunaid Ismail
Customer Care
eService Team

Tired Custome