AfricaComplaints.com » Telecommunications » Complaint / review: Vodacom - Ridiculous Billing and Accounts! | #186840

Vodacom
Ridiculous Billing and Accounts!

The first issue came about on Wednesday 31 July when I received an sms about high data usage on my internet stick to the total of R5000 even though my device is capped?! My mother then went to Ballito Vodacom where the lady told her that we had 3 contracts, 2 of which were capped so it was impossible. However, it was the CAPPED 2 gig device which was way over the limit?!

On Saturday 3 August, my brother's wi-fi device was. My mother goes in to query the already ridiculous account and report the. She leaves under the impression that the account is "simply impossible as the contracts are capped" and that the wi-fi device has been stopped.

However, today, 19 August, my mother receives an email with a bill to the amount of R10 000 for the supposed, reported and "blocked" wi-fi device. Note - the device which is meant to be CAPPED and should NEVER be able to get to R10 000!!! The account further showed that the device was in use long after the report...

Vodacom then informs my mother that they are not responsible for any of this whatsoever and she needs to learn to handle her data usage a bit better...

Date:

Company: Vodacom

Country: South Africa   City: Ballito and Gateway

Category: Telecommunications

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