» Telecommunications » Complaint / review: Cell C - Dishonesty | #174554

Cell C

I took out my 4th contract with Cell a couple of months ago at Cresta with Nelson. I took a special offer on a white Blackberry for R149 per month inclusive of 50 anytime minutes and 50 sms as well as the bbm and internet package. I confirmed these details at least 4 times when sitting with Nelson as this was within my budget. For the past 2 months I have been charged R186 per month and when I queried this with Nelson he agreed that this was incorrect and tried to get the account department to change it to the R149 per month. This has not been done. My wife was with me at the time of purchase and confirms this is correct. Nelson has been stalling me for over a week now and I hear today from my wife that he telephoned her and said that he is leaving Cell C and somebody will take over my query. This is totally unacceptable and if Cell C refuse to honour this deal I will have no choice but to take legal action. Nelson did not give me a copy of the agreement and as I trusted him (for the 4th time) I accepted this at face value. I find this to say the least and if no joy legal action will follow. Please note I must be contacted on my new 084 numbe


Company: Cell C

Country: South Africa   City: Cresta

Category: Telecommunications


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