Complaint / review / scam report
MTN deducted money after cancellation logged

On 4 July 2013 I logged a query with MTN's webmaster for a contract that has reached its 2-year period and seeing we did not upgrade, I specifically asked for MTN to cancel the contract and reimburse the fees deducted unduly. I got a reference number 6764330 and another reference number 101738665 for the billing department. As per the reply, a consultant was supposed to phone me in 7-10 days time, no one contacted me. Yesterday, MTN deducted the amount twice, as we reversed the payment last month. I specifically asked for it to be cancelled way ahead of the billing time and now we sitting with the same mess of money deducted which I did not agree on. I am highly disgusted because the service rendered to us is absolutely poor and unacceptable. I want the contract, A2848839 CANCELLED and fees deducted to be reimbursed into the account it was debited from. I wish to not extend the contract and I feel MTN should contact every account holder before a contract expires to find out if the individual wants to cancel or upgrade, not just go ahead and deduct promo fees and whatsoever. I hope to receive proper assistance this time.

Offender: Mtn

Country: South Africa   Region: All Country   City: Head Office

Category: Telecommunications


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