My dad had an account with Cell c that ended in 2010, they told him he needed to cancel it and he went to a branch and they assisted him with the cancellation and faxed it. 4 weeks ago he recieved an sms to say he owes R429, i called the company by the name of Pholosa as stated on the sms and they said he has been handed over by Cell c and they could not help me as i was not the account holder, I made a conference call with him and them. we explained to the lady the story she said she will see what she can do. days later we recieved an sms saying they are looking into it, a week later another sms came through saying we owe them, I called again and spoke to the guy by the name of Sibusiso (Pholosa) who asked to send him the cancellation letter we sent to cell c which I did and today I decided to follow up since its been 2 weeks without any update, i spoke to the lady by the name of Rofhiwa Munyai (Pholosa), she told me the account is no longer with them as it has been handed over. How do they hand someone without contacting them, the old man dont have any account with them.
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