I had placed a complaint on Hallo Peter out of my frustration with Nashua Mobile accounts department. I was promised results by as below but as promised below nothing was done about this matter but to in addition to this my payments are not reflecting and now I get charged yet again a penalty fee and yet again it is because someone is not doing their work. How is this my problem? And then you recieve sms stating your line will be suspended and yet this is to because they have incompetent employees. My installment was increased without any prior notice. What must one do? Must one really go to the consumer council? I am really fed up this is an ongoing matter and I am sure their are a lot of consumers who experience the same problem with big companies and especially Nashua Mobile.
Hello Shelaine,
Thank you for notifying us of this matter.
We will be passing a credit for the admin fee imposed for the reversal on your account.
Please may we urge you to settle the arrears amount as your account is currently on a cash basis due to several reversals.
We sincerely apologise for the inconvenience caused.
Kind Regards
Samantha S
Nashua Mobile - PS THIS WAS NOT DONE AS PROMISED!!!
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