This is a follow up to http:///telkom/complaints/day-4-and-line-not-active-1106290
Needless to say I am still a bit frustrated & could not understand as to how something could just be closed without confirmation from myself that everything is working. I then called in again, to log another call 38ARK090613. To my amazement I get a call at 8am from the team that assigns technicians asking if the line issue has been fixed, I wonder how was I able to resolve a line issue.
So to date I have been without DSL connectivity for the past 11 days & not able to do any work as I can't connect.
I have a couple of questions that I need answered and resolved
- I want a re-imbursement on the last 11 days of ADSL service that I have not been able to use
- When will a technician actually come and assist to resolve the issue
- I am pretty frustrated with the support I got when I called to query my line on Sunday evening and want to listen to all the calls that I made, calls were made from my phones that i want to listen to so that I can understand as to why the lines went silent with no one being able to hear me.
Day 12 i am falling behind in my work as i cant get the service i pay fo