Complaint / review / scam report
Top 135

I took out 3 top up 135 contract in September 2011 for my family. I took the contracts by calling the sales department at Vodacom. I went unto Vodacom website to look at the available top up price plans. I chose the top up 135 price plan because that is what I could afford. I became suspicious when by family was calling me in the middle of the month and asking to be recharged. It occurred to me after calling customer care from Vodacom that top up 135 is on per minute billing. On the Vodacom website under top up 135 price plan there is no mention of per minute billing. On other top up price plans and there is a mention of "Billing increment Per second". The mention of per minute billing is deliberately omitted by Vodacom for top up 135 ( and talk 240, smart light etc.) because is a disadvantage to the consumer and per second billing is mentioned because is a marketing advantage to Vodacom. In fact this is the case in every other tariff that is on per minute billing (talk 240, top 135, smart light) . What prevented Vodacom from mentioning per minute bill on all this tariffs. The only answer i got from Vodacom was that I should have as asked. I want to terminate my contracts.

Offender: Vodacom

Country: South Africa   Region: All Country   City: Website

Category: Telecommunications


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